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You: IE Crashes

Virtual agent:

Internet Explorer crashes, stops working, cannot display webpages or closes immediately after being opened

First make sure you have a good connection to the Internet.

Windows provides a built-in troubleshooter that can automatically find and fix some common connection problems.
  1. Click the Start button , and then click the Control Panel.
  2. In the search box, type troubleshooting, and then click Troubleshooting.
  3. Under Network and Internet, click Connect to the Internet.
If your Internet connection is good, try the following methods:

Method one: Scan for malware

Malware and viruses can often cause Internet Explorer to slow down or stop working. You can download Microsoft Safety Scanner to check your computer for viruses and malware.

Method Two: Clear browsing history
  1. Start Internet Explorer.
  2. Click Tools button at the upper right corner of the window, and then click Internet Options.
  3. Under Browsing history, click Delete.
  4. Select the check box of Preserve Favorites website data, Temporary Internet files, Cookies, History, Download History, Form data, and Passwords, then click Delete button at the bottom.
  5. Close Internet Explorer, start Internet Explorer again, and then try to access the Web page.
Method Three: Disable all add-ons

While browser add-ons can enhance your online experience, they can occasionally interfere or conflict with other software on your computer. Try starting Internet Explorer without add-ons to see if the problem goes away.

Here's how:

Click the Start button , click All Programs, click Accessories, click System Tools, and then click Internet Explorer (No Add-ons).

If disabling all add-ons solves the problem, you might want to use Manage Add-ons to disable all add-ons and then turn on add-ons only as you need them. This will allow you to figure out which add-on is causing the problem.

To automatically disable add-ons, run the Internet Explorer Add-on Fix It.
  1. Click this button
  2. When asked whether you want to run or save the file, click Run, and then follow the steps in the wizard.
To manually disable add-ons
  1. Open Internet Explorer by clicking the Start button . In the search box, type Internet Explorer, and then, in the list of results, click Internet Explorer.
  2. Click the Tools button , and then click Manage Add-ons.
Method Four: Reset Internet Explorer settings

If disabling add-ons doesn't solve the problem, try resetting Internet Explorer back to its default settings. This removes all changes that have been made to Internet Explorer since it was installed, but it doesn't delete your favorites or feeds.

To automatically reset Internet Explorer settings, run the Reset Internet Explorer Settings Fix It.
  1. Click this button
  2. When asked whether you want to run or save the file, click Run, and then follow the steps in the wizard.
To manually reset Internet Explorer settings
  1. Close all Internet Explorer or Windows Explorer windows.
  2. Open Internet Explorer by clicking the Start button . In the search box, type Internet Explorer, and then, in the list of results, click Internet Explorer.
  3. Click the Tools button , and then click Internet Options.
  4. Click the Advanced tab, and then click Reset.
  5. In the Reset Internet Explorer Settings dialog box, click Reset.
  6. When you're done, click Close, and then click OK.
  7. Close Internet Explorer and reopen it for the changes to take effect.
Method Five: Install the latest updates

Running Windows Update can often correct problems by replacing out-of-date files, updating drivers, and fixing vulnerabilities.
  1. Open Internet Explorer by clicking the Start button . In the search box, type Internet Explorer, and then, in the list of results, click Internet Explorer.
  2. Do one of the following:
    • For Internet Explorer 9, click the Start button , enter Update in the search box, and then, in the list of results, click Windows Update. In the left pane, click Check for updates.
    • For Internet Explorer 8, in Internet Explorer, click the Safety button, and then click Windows Update.
    • For Internet Explorer 7, in Internet Explorer, click the Tools button, and then click Windows Update.
  3. Follow the instructions on the Windows Update page.
Method Six: Use software rendering instead of GPU rendering (Internet Explorer 9 only)

You can turn off hardware acceleration and use software rendering instead of graphics processing unit (GPU) rendering to view webpages. Hardware acceleration uses your computer's GPU to speed up graphics-heavy tasks like video streaming or online gaming. Turning this feature off might help solve display problems.
  1. Open Internet Explorer by clicking the Start button . In the search box, type Internet Explorer, and then, in the list of results, click Internet Explorer.
  2. Click the Tools button , and then click Internet options.
  3. Click the Advanced tab, and then select Use software rendering instead of GPU rendering.
  4. Click OK, and then close and reopen Internet Explorer for the change to take effect.
If you still can't get Internet Explorer working, I suggest you post your question at Microsoft Community, Microsoft MVPs will assist with your issue.

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